Quality-Indicators-in-detail

Underneath each high level quality indicator is a number of sub-indicators, and the indicators encompass the full learning outside the classroom experience:

The full list of quality indicators that providers need to meet in applying for a LOtC Quality Badge are below.

Go to the How to apply section for full details of the application process and to make an application.

Pre experience indicators

1. The provider has a process in place to assist users to plan the learning experience effectively. Therefore:

a) offers guidance/information on or agrees roles and responsibilities of the user and the provider i.e. who does what;
b) captures or agrees learning objectives;
c) offers a menu or plans (where necessary) a tailored programme of work, with a purpose for each activity, linked to learning objectives;
d) takes into account, any equality, diversity and inclusion issues and needs;
e) offers guidance/information on or agrees a process with the user, for assessing learner progress during the overall experience and how the experience will be evaluated; and
f) offers guidance and/or resources to assist with preparation and follow-up activities, or discusses with the user preparation and follow-up to the visit.

2. The provider provides accurate information about its offer. Therefore:

a) ensures that any promotional / written materials provide an accurate description of amenities, facilities and services provided and contact details; and
b) has charging policies that state honestly the charges of the experience.

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During the experience indicators

3. The provider provides activities or experiences which meet learner needs.Therefore:

a) offers a variety of activities delivered through a range of teaching and learning styles;
b) equipment and materials are suitable for tasks/activities, the age and ability of the learners, are current and in good working order;
c) makes good use of their location;
d) the amenities, facilities and services are as described in promotional / written materials;
e) educational or instructional staff and volunteers are competent; and
f) there is a process in place for monitoring and evaluating the quality of teaching and instruction.

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Post experience indicators

4. The provider reviews the experience and acts upon feedback. Therefore:

a) evaluates their own services;
b) gathers feedback on the learning experience from users (teachers and learners), including what was agreed at the planning stage was delivered, whether learning objectives have been met and value for money has been achieved; and
c) has a process in place to change practices as a result of review, evaluation and feedback.

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Organisational indicators

5. The provider meets the needs of users. Therefore:

a) communicates effectively with users;
b) essential written policies and procedures are reviewed, maintained and updated. This should be undertaken on a regular basis and cover all venues and all activities;
c) shows an understanding of sustainability issues and the impact of activities and shares this with users; and
d) has a process in place to monitor the overall quality of provision across its site or sites (if multiple sites) and make changes where necessary.

6. The provider has safety management processes in place to manage risk effectively. Therefore:

a) has safety management procedures in place, (which are shared with users) so that risks are identified and appropriately managed;
b) complies with all external regulation relating to them, e.g. Health and Safety at Work Act;
c) has appropriate public liability insurance cover;
d) has relevant safeguarding procedures in place, and robust child protection policies and precedures which are communicated to all staff;
e) all eligible staff are subject to the appropriate DBS check;
f) where animals are kept on site or used as part of the education service the appropriate welfare standards are maintained; and
g) where there is contact with animals, appropriate hygiene and handwashing procedures are in place.

Note: There are two routes to achieving the Quality Badge. For Route 2 providers, each Awarding Body has a detailed set of safety indicators which sit below the four safety indicators. Find out more about Route 1 and Route 2 in the How to apply section.

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